Will TDT Car Rentals deliver to me?
Yes, our delivery service is available within a specified radius. To schedule your delivery or make additional arrangements please call our office.
Please note: Our office is happy to deliver to you, however delivery of a vehicle to your location will be an additional charge. Rates are determined by mileage and travel time. Please call our office for more information.
Due to airport security regulations, our non-airport rental locations cannot pick you up or drop you off at the airport.
Please note: Our office is happy to deliver to you, however delivery of a vehicle to your location will be an additional charge. Rates are determined by mileage and travel time. Please call our office for more information.
Due to airport security regulations, our non-airport rental locations cannot pick you up or drop you off at the airport.
What if my flight is delayed?
Reservations are valid for 24 hours from the scheduled time of pick-up for delayed flights.
Our office will provide reasonable accomodations to accommodate delayed customers including contactless pickup. When booking your reservation, include your airline and flight information. Providing us with your flight information allows us to serve you better.
Our office will provide reasonable accomodations to accommodate delayed customers including contactless pickup. When booking your reservation, include your airline and flight information. Providing us with your flight information allows us to serve you better.
What are the requirements to rent a car?
To rent a car from TDT Car Rentals, you need the following:
-All renters must be at least 21 years or older.
-If you’re under 25 you will be required to purchase a car rental travel insurance plus a 20% young driver surcharge.
-No major moving violations, DUI’s or similar infractions
-A valid driver’s license with a photo.
-Learner’s Permits are not accepted.
-Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted
-A passport or international license may qualify depending on verification, however car rental travel insurance must be purchased through our travel partner to rent a vehicle.
-All renters must be at least 21 years or older.
-If you’re under 25 you will be required to purchase a car rental travel insurance plus a 20% young driver surcharge.
-No major moving violations, DUI’s or similar infractions
-A valid driver’s license with a photo.
-Learner’s Permits are not accepted.
-Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted
-A passport or international license may qualify depending on verification, however car rental travel insurance must be purchased through our travel partner to rent a vehicle.
What forms of payment are accepted for renting a car?
TDT Car Rentals accepts the following forms of payment:
Credit Cards
VISA®
MasterCard®
American Express®
Discover Network®
JCP (Japan Credit Bureau)
A credit card with sufficient available credit to cover the estimated total amount for the rental and a deposit between $300-$1000 depending on the insurance deductible amount of the insured's policy.
Debit/Check Cards
Debit/check cards bearing the VISA®, Mastercard® or Discover® logo are accepted. Prepaid cards or any other non-credit cards without one of these logos are not accepted.
Cash
TDT Car Rentals accepts cash, however the following are cash requirements:
Proof of full coverage insurance You will be required to purchase a car rental travel policy through our travel partner
An additional toll charge of $25 per trip will be added to the rental car amount to be paid upfront
Proof of address, lease agreement, mortgage statement, or utility bill Two references
Pay a security deposit of $400, plus the entire cost of the rental
Credit Cards
VISA®
MasterCard®
American Express®
Discover Network®
JCP (Japan Credit Bureau)
A credit card with sufficient available credit to cover the estimated total amount for the rental and a deposit between $300-$1000 depending on the insurance deductible amount of the insured's policy.
Debit/Check Cards
Debit/check cards bearing the VISA®, Mastercard® or Discover® logo are accepted. Prepaid cards or any other non-credit cards without one of these logos are not accepted.
Cash
TDT Car Rentals accepts cash, however the following are cash requirements:
Proof of full coverage insurance You will be required to purchase a car rental travel policy through our travel partner
An additional toll charge of $25 per trip will be added to the rental car amount to be paid upfront
Proof of address, lease agreement, mortgage statement, or utility bill Two references
Pay a security deposit of $400, plus the entire cost of the rental
Do I need to have my own insurance?
Yes, to rent a vehicle from TDT Car Rentals you will need to have your own full coverage insurance with property damage limits minimum of 36k. If you do not currently have insurance, please contact our office for further information on how to obtain a policy that will cover your rental car.
How much is the security deposit?
The standard deposit is equivalent to your insurance deductible. If you purchase a car rental policy through our travel partner the Security Deposit is $300.
Note: All security deposits are refundable as long as the vehicle is returned in the same shape in which you received it. If a debit card is used for a security deposit, it may take longer for the return of your funds by the bank. Credit card holds will be released within 24 to 48 hours following inspection of the vehicle.
Note: All security deposits are refundable as long as the vehicle is returned in the same shape in which you received it. If a debit card is used for a security deposit, it may take longer for the return of your funds by the bank. Credit card holds will be released within 24 to 48 hours following inspection of the vehicle.
What will disqualify me from receiving my security deposit back?
-Smoking in the vehicle.
-Pets in the vehicles
-Any damages to the vehicle while in your possession, including the interior and exterior.
Your security deposit will be forfeited if any of the above occur.
-Pets in the vehicles
-Any damages to the vehicle while in your possession, including the interior and exterior.
Your security deposit will be forfeited if any of the above occur.
Is smoking permitted?
No, you will lose your deposit if you smoke in the vehicle. NO EXCEPTIONS
Do I have to re-fuel the vehicle?
All vehicles will be provided to you with a full tank. You are required to return the vehicle with a full tank or choose the option to prepay for fuel at $65. If the vehicle is returned with anything less than a full tank, you will be charged a fuel inconvenience fee of $20 plus reimbursement fee for gas replacement.
Can I let someone else drive the vehicle?
Yes, the additional driver would have to be approved and added onto the rental agreement as an additional driver before the trip starts. Authorized drivers would be a spouse or domestic partner. In addition, they have to be listed as an additional driver on the primary drivers insurance. Their information will be verified and they will be held to the same qualification standards as the primary driver.
Can I extend my TDT Car Rental?
You will need to contact our office immediately. The phone number can be found at the top of your rental contract. If the office is closed, please contact us on the next business day.
When extending a rental, an additional authorization on your credit or debit card will need to be placed as the authorization is only good till the end of the rental.
When extending a rental, an additional authorization on your credit or debit card will need to be placed as the authorization is only good till the end of the rental.
Will there be an additional charge if I am running late?
Great news! There is generally a 30 minute grace period for daily rentals.
If you return the vehicle outside of the 30 minutes, a late fee of $30 will be applied. If you return the vehicle 2 hours or more from the time it was rented on a subsequent day, you will be charged for an additional day of rental.
Please Note: A vehicle that is returned after hours will not be checked in until the next business day. If returning after hours when a branch is closed, the customer is responsible for the vehicle until the satisfactory check in of the rental vehicle the next business day.
Please Note: A vehicle that is returned after hours will not be checked in until the next business day. If returning after hours when a branch is closed, the customer is responsible for the vehicle until the satisfactory check in of the rental vehicle the next business day.
How do I change or cancel my reservation?
If you have already picked up your vehicle:
If you have already picked up your vehicle and wish to keep it longer; you must call our office to make arrangements.
If you have not picked up your vehicle:
If you have not picked up your vehicle you can simply return to your reservation and cancel.
If you have already picked up your vehicle and wish to keep it longer; you must call our office to make arrangements.
If you have not picked up your vehicle:
If you have not picked up your vehicle you can simply return to your reservation and cancel.
Will I be charged if I cancel my reservation?
If you cancel your booking more than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $50 / CAD $65.
If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $100 / CAD $135.
If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $100 / CAD $135.
My vehicle was damaged and I need to rent a car. What can I expect?
As the insured, Please call our office to set up the reservation. We will work with your insurance provider to set up a direct bill for the covered amount of your rental. You will want to check your rental coverage to see how much per day your provider will pay. As the renter, you will be responsible for any difference.
As the claimant, please call our office to set up the reservation. You will be expected to provide claim information along with the name of the insured. Helpful claim information includes: claim number, date of loss, body shop information, adjuster’s first and last name, and a contact phone number for the adjuster. This information is helpful to our office, as it allows us to quickly set up the billing for your rental. This will allow your rental process to be quick and easy. As a claimant, you will be required to meet the location’s rental qualifications.
As the claimant, please call our office to set up the reservation. You will be expected to provide claim information along with the name of the insured. Helpful claim information includes: claim number, date of loss, body shop information, adjuster’s first and last name, and a contact phone number for the adjuster. This information is helpful to our office, as it allows us to quickly set up the billing for your rental. This will allow your rental process to be quick and easy. As a claimant, you will be required to meet the location’s rental qualifications.
CITATIONS AND TOLLS
How do you know that I generated this violation or toll?
This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. The information – based on the date, time and vehicle – indicates that you were the renter. If this information is incorrect, please call our office for further assistance.
Can you send me the actual violation or toll notice?
The letter we sent you includes details about the date and time, as well as the location of the incident. However, since we typically receive only electronic notifications – which reduce processing expenses and time delays – paper copies of tickets or violations generally are not available.
Why am I being charged now after my rental period has ended?
We depend on government and toll agencies for all information related to tolls and other violations. In most cases, that takes one to four weeks – although, in some circumstances, it may take even longer. Our goal is to notify you so that you are alerted as soon as possible. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls – as well as an administrative fee we charge for processing and billing.
I had my personal transponder in my vehicle, so why am I being billed?
If you had your personal transponder in the vehicle and believe these charges are in error, please call our office to resolve billing disputes.
How can I pay for my violation?
If you paid for your car rental with a credit card or debit card:
We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else.
We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else.
Does TDT Car Rentals offer a commission for travel partners?
YES! We love our partners and share in the profits for helping TDT Car Rentals to continue to serve the sunshine state. TDT Car Rental commission policy is directed exclusively to travel agencies, defined as sellers of travel, who make reservations on behalf of third parties, and who have a valid ARC, IATA, TRUE, or CLIA number. An 8% commission will be paid on all rentals. Commission is paid on the lesser of reserved or rented Time and Mileage. “Time and Mileage” means the base rental rate only and does not include any taxes, surcharges, vehicle upgrades charges, additional driver charges, airport or airport facility fees, vehicle license and concession recoupment fees, young renter fees, fuel charges, damage waiver charges and fees for options products, whether purchased separately or included within the rental rate. Commissions are disbursed 24 to 48 hours following completion of the rental period. Payments will be made via Paypal or Cashapp.